Your EU legal guarantee rights
This is the official EU notice about your legal guarantee rights when buying as a consumer in the European Union.
Download the official notice as a PDF · Information about your EU rights (QR-code destination)
Notice in readable text
Legal guarantee
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
The reference to the GARAN label is part of the official EU notice and describes a possible additional producer guarantee. It does not promise such a guarantee for VAMOYA products.
Legal guarantee and normal wear
- The legal guarantee covers defects that were already present at delivery, in particular material and manufacturing faults.
- Normal wear reasonably expected from proper use is not in itself a defect. Premature fraying, unusual abrasion or colour changes may, however, indicate a defect; we assess each case.
- Damage arising after delivery solely from improper use, lack of care or external events is not covered by the legal guarantee. This does not exclude claims where a product defect contributed to the damage or restrict mandatory liability rights.
- Please follow the care and safety instructions for the product in question. They are in the care guide.
These notes describe what the legal guarantee covers. They do not limit your statutory rights.
If your goods are faulty, contact us at info@vamoya.ch.