Shipping policy
Shipping policy
1. Destinations and dispatch
Our intended delivery destinations are Switzerland, Germany, Austria, France, Italy, Spain, Portugal, the Netherlands, Belgium, Luxembourg, Denmark, Sweden, Finland, Ireland, Poland and Czechia. Orders can only be placed where the destination country and delivery address are available at checkout.
Regular orders are dispatched from Germany through our fulfilment provider.
2. Shipping costs
| Destination | Standard shipping | Free from |
|---|---|---|
| Belgium | EUR 13.00 | EUR 120 |
| Denmark | EUR 14.00 | EUR 120 |
| Germany | EUR 6.00 | EUR 90 |
| Switzerland | CHF 17.00 | CHF 150 |
| Finland | EUR 15.50 | EUR 120 |
| France | EUR 10.50 | EUR 120 |
| Ireland | EUR 16.00 | EUR 120 |
| Italy | EUR 12.50 | EUR 120 |
| Luxembourg | EUR 10.50 | EUR 120 |
| Netherlands | EUR 10.50 | EUR 120 |
| Austria | EUR 10.00 | EUR 120 |
| Poland | EUR 10.50 | EUR 120 |
| Portugal | EUR 21.50 | EUR 120 |
| Sweden | EUR 13.50 | EUR 120 |
| Spain | EUR 14.50 | EUR 120 |
| Czechia | EUR 14.50 | EUR 120 |
Free-shipping thresholds apply to the merchandise value after all discounts, excluding shipping. The table covers standard shipping. The shipping charges applicable to your particular order are shown at checkout before you place it.
3. Delivery times
For available goods, the planned total delivery time, including processing after payment is received, is approximately 4 working days to Germany and 7 working days to Switzerland. Working days are Monday to Friday, excluding public holidays. A delivery period expressly agreed before the contract is formed takes precedence.
For other EU destinations, any delivery period separately agreed before the contract is formed applies. Without a separate agreement, we deliver without undue delay and no later than 30 days after the contract is formed. For a more precise estimate for your destination before ordering, contact info@vamoya.ch. Statutory rights concerning delayed delivery are unaffected.
4. Deliveries to Switzerland and customs clearance
Customs clearance for our regular deliveries to Switzerland is handled internally through Hive and MeinEinkauf. You, as the customer, are not charged additional customs duties. The clearance process is billed through our service providers. The goods and shipping prices shown at checkout before you order apply to your purchase.
5. Tracking and split deliveries
You receive a shipping confirmation once your order has been dispatched. Where the carrier offers tracking, the confirmation includes a tracking link.
Split deliveries do not incur additional shipping charges beyond those agreed for the order.
6. Damaged or missing goods
Please report damaged or incomplete deliveries promptly to info@vamoya.ch. Photos of the goods and packaging help us investigate. This request does not create an additional claim deadline or restrict your statutory rights.
7. Delivery address and returns
Check your delivery address before placing the order. If delivery fails for a reason attributable to you, we will agree the next steps and any redelivery costs with you; statutory rights are unaffected.
The return address, deadlines and return costs are set out in our withdrawal and returns policy.
Last updated: 21 September 2026