Refund policy

Withdrawal and returns

1. Right of withdrawal

Consumers in the EU have the statutory right of withdrawal described below. We offer consumers in Switzerland the same 14-day return conditions contractually. Statutory rights concerning faulty goods remain unaffected in both cases.

You have the right to withdraw from this contract within fourteen days without giving a reason. The withdrawal period expires fourteen days after the day on which you, or a third party nominated by you who is not the carrier, takes physical possession of the goods. For several goods ordered together and delivered separately, the period starts when the last item is received. For goods delivered in several parts, it starts when the last part is received.

To exercise your right of withdrawal, inform us:

VAMOYA GmbH
Zehntlandstrasse 7
9242 Oberuzwil
Switzerland
Email: info@vamoya.ch
WhatsApp: +41 77 282 28 50

of your decision to withdraw from this contract by a clear statement, for example by post or email. You may use the model form below, but you do not have to. To meet the deadline, send your withdrawal statement before the period expires. You may also withdraw before receiving the goods.

Online access: Use Withdraw from contract to access your orders and the cancellation and return functions. Select the relevant order and follow the steps shown. You may still withdraw by email or post. A clear withdrawal statement sent within the applicable period does not require our approval to be effective.

2. Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs. Additional costs resulting from your choice of delivery other than the least expensive standard delivery we offer are excluded. Reimbursement will be made without undue delay and within fourteen days of receiving your withdrawal statement.

We will use the same payment method as for the original transaction unless expressly agreed otherwise. We will not charge a reimbursement fee. We may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

You must send back or hand over the goods without undue delay and within fourteen days of telling us that you are withdrawing. The deadline is met if you send the goods before that fourteen-day period expires.

You bear the direct cost of returning the goods. You are responsible for any reduction in their value only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning.

3. Return address and process

VAMOYA GmbH
Zehntlandstrasse 7
9242 Oberuzwil
Switzerland

You can contact info@vamoya.ch before returning goods so that we can identify the return or provide a confirmed alternative return address where applicable. Prior approval or registration is not a condition for exercising your right of withdrawal. Send goods only to the address above or an alternative return address expressly confirmed by us.

4. Products and faults

We do not apply a custom-made-product exclusion to our current range.

For damaged or faulty goods, contact info@vamoya.ch. Photos can help us handle your request but are not a condition of your statutory rights. For valid claims concerning faulty goods, we bear the return and handling costs that the law requires us to cover. The withdrawal period does not limit your statutory rights concerning faults.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return this form.

To VAMOYA GmbH, Zehntlandstrasse 7, 9242 Oberuzwil, Switzerland, email: info@vamoya.ch

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only for a paper form:

Date:

(*) Delete as appropriate.

Last updated: 21 September 2026